FAQ

You can reach me through the contact page, via DM on Instagram (@steelisrealbaby) on the website or by email at info@steelisreal.be

Yes, I ship bikes, parts and tools within Belgium and across Europe. Shipping costs are calculated at checkout, but orders over €50 qualify for free shipping (for parts and tools only)!

Delivery usually takes between 7–10 business days. I’ll keep you updated once your order is shipped.

Yes! Visits are by appointment only. Just get in touch to schedule a time.

Check out steelsireal.be/frame-size to discover your size.

Absolutely! Test rides are available by appointment at my workshop in Ghent.

Yes, I provide full repair and maintenance services to keep your bike running smoothly. Contact me to schedule an appointment.

From small adjustments to full overhauls, I handle brakes, gears, tires, chains, and more.

Yes! I offer customization options for tires, handlebar tape, saddle, and more. Let me know what you have in mind!

It depends on the type of repair, or the level of customization, but most are completed within 2–5 business days. I’ll let you know the timing once we’ve discussed the details and once I’ve assessed your bike.

Every bike is carefully upcycled in my workshop. I fully check, clean, and replace key parts like cables, chains, and tires to ensure a smooth ride.

Yes! I stock high-quality parts and tools that I personally use and trust for repairs and upgrades.

I accept bancontact, credit cards and PayPal.

Returns are only accepted for parts and tools within 14 days of delivery, and only if the item is defective. I can’t accept returns for issues like color differences or personal preferences.